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Support
System Requirements
Please note unfortunately our eLearning courses will not currently work on Smartphones or on Ipad Pros.
Your web browser must have Javascript enabled, and Adobe Reader installed for viewing & printing your certificate. For full system requirements please see here.
eLearning Course Setup Video Guide
E-Learning Login Steps
I have purchased a course for myself or others:
1. After purchasing course licenses you will receive a booking confirmation email. Shortly after this, you'll receive another email containing an Administrator / Manager Login for our Learning Managment System (LMS).
2. Click the link to login to the LMS as an Administrator / Manager. From here, you can create your Learners - the people who will be taking the course(s).
3. Go to Learners -> Add new Learner to create a Learner and assign them a course license. (you will still need to perform this step even if you have only purchased a course for yourself). Make sure to check the 'email needed' column.
4. The learner(s) will then be emailed login details for their individual candidate account(s), where they can take the course.
Someone else has purchased a course for me:
1. You will receive an email with the subject ‘Food Safety at Work eLearning’, and your course title - this will contain your login details and a link to access your course.
2. Login to your account (using the LEARNER option), confirm your details are correct and enjoy your course!
If you’re having any problems, please see the support topics below
Viewing & Printing Certificates
Learners (if you've just taken a course)
- Click Home in the Learner portal
- On the course you've just finished, click Actions
- Click 'Certificate'
Administrators / Managers (to view your delegates' certificates)
- Login to the Administrator / Manager portal
- Go to Learners -> Learner Reports
- Find the learner and course you wish to view, using the filter options if needed
- Under the 'E-learning' column, click the Certificate icon to view the certificate
Support Topics
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Learners (if you’re trying to view a course)
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I've forgotten my username or password
Please contact your course administrator (the person who has purchased your course). They will be able to resend your login details to you.
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I can't login to my account, but my login details are correct
Please are ensure you are visiting the correct link, here: eLearning login. If you have purchased the course you are trying to take, please check that you are not trying to login with your Administrator / Manager login details.
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My course videos aren’t displaying properly.
- Please ensure that your browser is fully up to date - we strongly recommend that you use Google Chrome if possible. Download the latest version of Chrome (here).
- Please also be aware that Flash Player must also be enabled and up to date. Some browsers (including Chrome) have now disabled Flash by default. To re-enable it, please follow the instructions here.
- Finally, Javascript must also be enabled for videos to display correctly - all modern browsers should have javascript enabled by default, but you can check that it is enabled on your browser following the instructions here.
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My course videos are taking a long time to buffer.
It is likely that this is a problem with your network speed. The courses require a 3Mb or higher download speed to run smoothly. If multiple users are accessing courses on a single connection it can cause slowdown. If you are having buffering issues you can turn off the ‘High Quality Video’ setting at the bottomright of the video player on the module selection page to help improve performance.
Some workplaces run network security to block video content so you may need to speak to your IT department to access the videos. -
I have failed to pass a module more than 3 times, and now the course is locked.
Please contact the person who purchased your course. They will be able to arrange for the course to be unlocked with their Food Safety at Work Coordinator.
- Administrators / Managers (if you’ve purchased course(s) for yourself and/or others)
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I can’t see how to take the course I’ve purchased?
Once you have completed your order and been emailed an account login, you must login to your account and create an Individual Learner user, under the Learners tab, at which point you can assign course license(s) to the user.
Once this has been done, you will be emailed an Learner user login with which you can take your courses.
Login Page
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I can’t login to my account, but my login details are correct
If you have purchased a course and wish to take it yourself, please be aware that you will need to create an Individual Learner account in addition to the Administrator / Manager account details you were initially emailed.
See ‘I can’t see how to take the course I’ve purchased’ or your order confirmation email for details on how to create a Learner account. -
One of my candidates has forgotten their password or username
First, login to your Business/Administrator Account. Then, go to Learners->Manage Learners and find the candidate. If you have many learners you can click the 'filter' dropdown to search by name or email address.
Finally, click on the key icon to reset their password.
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I've forgotten my username or password
Contact Us
If your problem isn't listed above or you are still having issues, please get in touch with our support team
using the form below. Alternatively, you can give us a call during opening hours on 0800 294 8663.
Please note our office hours are 8.30am - 5.00pm Monday to Friday.
